Customer Service Desk Associate

About the role

Join Walmart Canada as a Customer Service Desk Associate in Edmundston and help create a friendly, efficient shopping experience. You will be the first point of contact for guests, handling refunds, exchanges, and inquiries while upholding Walmart’s values and store policies.

Key responsibilities

• Process refunds and returns accurately following company procedures.
• Assist customers with questions, exchanges, and directions in a professional manner.
• Maintain up‑to‑date sales‑tax‑exempt records and ensure compliance with guidelines.
• Handle damaged merchandise claims and verify returned items against refund slips before restocking.
• Scan items correctly to support pricing and inventory accuracy.
• Work flexible shifts, including evenings, weekends, and holidays, to keep the store running smoothly.

Required profile

• Willingness to work a variety of shifts based on business needs.
• Ability to manage a high volume of tasks in a fast‑paced environment.
• Physical capability to stand for long periods, bend, and lift items up to 20 lb (occasionally up to 50 lb).
• Attention to detail when stocking, zoning, and organizing products.

Required skills

• Operation of POS (point‑of‑sale) and scanning equipment.
• Accurate record‑keeping for sales‑tax‑exempt transactions.

What we offer

• Dynamic, fast‑paced work environment.
• Recognition and appreciation for your contributions.
• Opportunities for career growth and skill development.
• Chance to make a meaningful impact on customers’ lives.