Customer Service Coordinator (Bilingual)

About the role

We are looking for a bilingual Customer Service Coordinator to join our growing tax firm in Brossard. The role provides high‑level support to clients and assists tax teams with various administrative tasks.

Key responsibilities

• Maintain a high standard of customer service through timely email and phone response.
• Assemble, deliver, and transmit client files while managing related follow‑ups.
• Coordinate workflow to meet deadlines and ensure file integrity.
• Prepare and process invoices and perform data‑entry tasks.
• Handle additional administrative duties as needed.

Required profile

• Strong attention to detail and ability to work under pressure.
• Excellent organizational, time‑management and prioritization skills.
• Effective interpersonal communication and teamwork.
• Bilingual fluency in French and English, both written and spoken.

Required skills

• Proficiency with Office 365 or a comparable office‑software suite.

What we offer

• Modern office located steps from DIX30 and the REM in Brossard.
• Hybrid work option with remote flexibility.
• Full‑time schedule (40 hours/week) with occasional overtime in peak season.
• Competitive salary, group RRSP with employer contribution, health and dental benefits.
• Performance bonus opportunities.