Customer Service Associate I

About the role

Alcon is seeking a Customer Service Associate I to join its Mississauga office on a 16‑month contract. You will help enhance the customer experience by processing orders, answering product inquiries, and communicating clearly with both customers and internal teams.

Key responsibilities

• Accurately process, release, and track orders across all platforms.
• Stay up‑to‑date on product information, policies, and procedures.
• Collaborate with customers and internal partners to provide product availability, ETA, and resolve complex inquiries.
• Utilise multiple tools (Salesforce, EDI, ERP, online ordering) to meet service standards.
• Identify and report recurring client concerns and recommend improvements.
• Escalate technical trends and training needs to address process gaps.
• Recommend and initiate resolutions within established guidelines.

Required profile

• Secondary school diploma minimum; Bachelor’s degree or post‑secondary diploma preferred.
• Excellent written and verbal communication in English and French.
• Strong interpersonal skills and ability to interact at all organisational levels.
• Detail‑oriented, critical thinker with a willingness to challenge the status‑quo.
• Ability to work independently and as part of cross‑functional teams.
• Adaptable to change and committed to continuous improvement.

Required skills

• Salesforce
• EDI
• ERP
• MS Office Suite

What we offer

• Competitive hourly rate between $25.00 and $40.75 CAD.
• Flexible schedule within 8 AM – 6 PM local time.
• Opportunity for contract extension based on performance.
• Inclusive culture that values diversity and professional growth.