Customer Service Agent – Aviation

About the role

Join Executive Aviation’s fast‑growing ground handling team at Victoria International Airport (YYJ). As a Customer Service Agent you will be the first point of contact for passengers, ensuring a safe, smooth and pleasant travel experience.

Key responsibilities

• Assist passengers with check‑in, including use of self‑serve kiosks.
• Prepare aircraft for on‑time departures and support boarding and deplaning processes.
• Greet arriving passengers and provide accurate information.
• Enforce airline and airport policies while maintaining a friendly demeanor.
• Collaborate with airline crew and follow airline‑specific procedures.

Required profile

• Minimum two years of experience in a customer‑facing role.
• Strong punctuality and reliability record.
• Ability to multitask in a fast‑paced, time‑sensitive environment.
• Effective communication skills in both individual and group settings.
• Flexibility to work shifts, including early mornings, evenings, weekends and holidays.
• Eligibility for a Transport Canada Restricted Area pass and a criminal background check.

Required skills

What we offer

• Competitive hourly wage ranging from $20.40 to $23.50 CAD.
• Comprehensive health benefits for part‑time and full‑time staff.
• Generous flight discounts with partner airlines.
• Opportunities for professional growth within a rapidly expanding company.