Customer Segment Manager – Youth & Student Partnerships

About the role

We are seeking a strategic, relationship‑driven leader to expand our youth and student segments through high‑impact campus and non‑campus partnerships. This 24‑month fixed‑term role will shape how we connect with domestic and international students, as well as broader youth audiences.

Key responsibilities

• Build and manage strategic partnerships with post‑secondary institutions, student associations, international student offices and youth‑focused organisations.
• Design and execute acquisition and engagement programmes across campus and non‑campus channels.
• Lead partnership strategies tied to key moments such as admissions, arrival, back‑to‑school and early‑career transitions.
• Develop and manage sponsorships, co‑branded initiatives and scalable partnership programmes.
• Collaborate cross‑functionally with Marketing, Product, Legal, Compliance and Branch teams.
• Identify new growth opportunities through emerging partnerships and community ecosystems.
• Analyse performance data to optimise acquisition, onboarding and retention outcomes.
• Monitor competitor activity and market trends to strengthen positioning.
• Prepare partnership proposals, business cases and strategic recommendations.

Required profile

• Minimum 5 years of experience in strategy, partnerships, consulting or business development.
• Proven ability to build and scale external partnerships that drive measurable growth.
• Understanding of youth, student and newcomer segments, including domestic vs international needs.
• Strong stakeholder management and influencing skills.
• Analytical mindset with the ability to translate insights into actionable strategies.
• Highly organised, adaptable and comfortable managing multiple priorities in a fast‑paced environment.

Required skills

What we offer

• Opportunity to lead high‑visibility partnership initiatives in a leading financial services organisation.
• Collaborative, cross‑functional work environment.
• Competitive compensation package.