Customer Relations Clerk

About the role

The Customer Relations Clerk will serve as the primary point of contact for clients, handling inquiries, complaints, and service requests. This role ensures that customers receive accurate information and timely assistance while maintaining a professional image of the organization.

Key responsibilities

• Act as spokesperson for the organization, responding to written and oral inquiries.
• Gather, research, and prepare communication materials for customers.
• Address and log customer complaints, providing explanations of procedures, risks, and benefits.
• Arrange refunds, credits, and other financial adjustments as needed.
• Perform general office duties and maintain the digital customer database.
• Provide clear, courteous information to clients and support overall customer service operations.

Required profile

• Secondary (high school) graduation certificate.
• 2 to less than 3 years of experience in a customer‑facing role.
• Fluent in English (and French if required by the posting).
• Ability to work morning or day shifts.

Required skills

What we offer

• Permanent full‑time employment.
• Health care plan and other benefits.
• Free on‑site parking, recreation facilities, and team‑building activities.