Customer Operations Administrator

About the role

As a Customer Operations Administrator you will be the front‑line liaison for Porsche Financial Services Canada, ensuring a seamless experience for customers, dealers and vendors across the entire lifecycle of a lease. You will support core operational functions such as customer service, lease‑end processing and collections while maintaining high standards of accuracy and professionalism.

Key responsibilities

• Handle inbound and outbound phone and email interactions, delivering high‑quality service to customers, dealers and vendors.
• Maintain service levels and key performance indicators for the Customer Service team.
• Process customer account documentation and administrative requests within established timelines.
• Monitor shared inboxes, complete assigned tasks efficiently, and support mailroom operations for sensitive documents.
• Assist with lease‑end activities, including documentation preparation and distribution.
• Support collections by preparing and sending required paperwork.
• Build strong relationships with internal teams and external partners across multiple channels.

Required profile

• Bilingual in Canadian French and English with excellent written and verbal communication skills.
• Experience in customer service, administration or call‑center environments.
• Familiarity with automotive, banking or insurance industries is an advantage.
• Strong organizational and time‑management abilities.
• Post‑secondary education or equivalent work experience.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Opportunity to work for a premium global brand known for performance and innovation.
• Collaborative, high‑performing team focused on delivering exceptional customer experiences.
• Exposure to both financial services and automotive operations.
• Full‑time schedule: Monday to Friday, 9 AM – 6 PM (EST) at our Toronto head office.