Customer Experience Strategist – Automotive Auction

About the role

The Customer Experience Strategist will own the strategy and execution of the end‑to‑end dealer experience for EBlock’s digital automotive auction platform. This self‑starter role combines project leadership, cross‑functional collaboration, and data‑driven analysis to improve dealer workflows and maximize ROI.

Key responsibilities

• Lead strategic projects to optimize sales resolution, bid, appraisal, CRM, and inside‑sales processes.
• Drive market growth initiatives and develop new market entry strategies.
• Design and refine the dealer journey, improve reporting, and conduct regular dealer visits.
• Enhance operational experiences such as title handling and logistics centre interactions.
• Engage enterprise clients, pitch EBlock’s value proposition, and build lasting relationships.

Required profile

• Proven ability to manage multiple projects and articulate ROI to stakeholders.
• Strong collaboration skills with internal leaders across departments.
• Data‑driven mindset with experience quantifying effort versus result.
• Self‑motivated, capable of prioritizing initiatives against company goals.

Required skills

• Zoho platform proficiency

What we offer

• Competitive salary range $90,000 – $110,000
• Bonus program and mileage reimbursement
• Paid time off and benefits including RRSP matching and life insurance
• Continuous learning opportunities and a supportive culture