Customer Experience Specialist

About the role

Jiffy is seeking a Customer Experience Specialist to join its fast‑growing team on a 14‑month fixed‑term contract. Working remotely, you will be the primary point of contact for homeowners and trade professionals using the Jiffy platform, ensuring a smooth and satisfying experience.

Key responsibilities

• Respond to client and professional inquiries via email, chat and text.
• Guide users through the Jiffy app and website, helping them navigate services.
• Identify and report bugs to the development team.
• Suggest process improvements to reduce user challenges.
• Perform daily customer support and operations administrative tasks.

Required profile

• Minimum 3 years of customer service experience, primarily using chat and email.
• Excellent written communication skills in English; bilingual French/English is a plus.
• Ability to learn and retain complex information quickly.
• Strong organizational skills and capacity to handle high‑volume inbound messages.
• Self‑driven, proactive and comfortable managing difficult conversations.

Required skills

What we offer

• Fixed 35‑hour weekly schedule with two predefined shift options.
• Remote work arrangement.
• Opportunity to transition to a permanent position after the contract.