Customer Experience Representative

About the role

As a Customer Experience Representative at Indigo, you will be the friendly face that welcomes shoppers into our stores and helps them discover the joy of books and curated products. You’ll use storytelling to connect customers with the right items, creating memorable moments that reflect Indigo’s cultural‑department‑store spirit.

Key responsibilities

• Engage and inspire customers on the sales floor, building meaningful connections.
• Create a warm, welcoming environment that reflects Indigo’s brand values.
• Leverage product knowledge to tell stories and highlight the unique benefits of each item.
• Add joy to customers’ lives by offering personalized recommendations.
• Curate tailored product collections for individual shoppers.
• Leave a lasting positive impression that encourages repeat visits.

Required profile

• Passionate about books, culture, and customer service.
• Enthusiastic, curious, and humble in interactions.
• Giving and driven to make each customer experience special.

Required skills

What we offer

• An inclusive, diverse workplace that values equity and accessibility.
• Opportunities for growth within a national retail network of over 200 locations.
• Supportive culture that encourages creativity, innovation, and community involvement.