Customer Experience Intern – Bilingual (French & English)

About the role

The Customer Experience Intern will support the sales fulfillment process by coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This position focuses on continuously improving the customer experience, aiming for high satisfaction, effective interaction tools, and sales growth.

Key responsibilities

• Maintain designated key customer accounts and manage all order‑fulfillment requirements.
• Enter, confirm, and manage sales orders, aligning forecasts as needed.
• Resolve customer order issues with internal sales teams, covering pricing, delivery, quality, and quantity.
• Conduct regular touchpoints with customers to discuss planning, lead times, expedites, escalations, and product phase‑in/phase‑out.
• Support the development of tools and processes that enhance overall customer satisfaction.

Required profile

• Bilingual proficiency in French and English.

Required skills

What we offer

• Challenging projects at the cutting edge of innovation.
• Supportive, diverse, and skilled global team.
• Learning and development opportunities to reach full potential.
• Chance to contribute to impactful solutions that change the world.
• Socially responsible work environment with focus on community and environment.
• Flexibility to balance work and personal life.
• International exposure within a global network of over 80 countries.