Customer Experience Associate – 30 hrs/week, 12‑month Contract

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of the branch, helping clients achieve their financial goals through personalized service and proactive support.

Key responsibilities

• Build and maintain strong relationships with customers, delivering exceptional service throughout their banking journey.
• Process daily transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote and demonstrate digital and self‑service banking tools, including mobile applications.
• Listen to customer needs, provide clear explanations, and resolve issues promptly.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexibility to work a variable schedule, including evenings as needed.
• Comfortable engaging in basic sales situations.

Required skills

• Strong technical aptitude for using digital banking platforms.

What we offer

• Opportunity to join a forward‑thinking, inclusive team.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.