Customer Experience Associate – 15 hrs/week

About the role

Scotiabank is seeking a Customer Experience Associate to join its North York branch on a part‑time basis (15 hours per week). The role is the front‑line face of the branch, helping customers achieve their financial goals while delivering a high‑quality, technology‑enabled experience.

Key responsibilities

• Act as the lobby leader, triaging and assisting customers as they enter the branch.
• Identify and fulfil simple sales opportunities such as opening accounts, processing pre‑approved credit offers and GICs.
• Build and nurture long‑term relationships with clients.
• Promote and demonstrate mobile and digital banking applications, guiding customers to self‑service options.
• Contribute to branch targets by delivering exceptional service throughout the customer journey.

Required profile

• Strong customer‑service orientation with a professional and friendly demeanor.
• Flexibility to work a variable schedule.
• Experience conducting simple sales, proactive marketing calls and providing basic financial advice.
• Ability to explain complex concepts in simple terms.
• Previous banking experience is an asset.

Required skills

What we offer

• A collaborative, innovative team environment.
• Opportunities for professional development and career advancement.
• Recognition and rewards for high performance.
• Competitive compensation and benefits package.
• Commitment to community impact and inclusive culture.