Customer Care Representative (Remote)
ZayZoon
Description du poste
About the role
Join ZayZoon’s Customer Care team to be the human connection between our financial empowerment platform and the employees we serve. You will handle in‑app chat and email inquiries, ensuring every customer feels heard, helped, and taken care of.
Key responsibilities
- Own the full support experience across chat and email, troubleshooting complex inquiries.
- Escalate and coordinate with internal teams when needed.
- Identify recurring issues, surface patterns, and flag friction points.
- Provide actionable insights to product, finance, and legal teams to improve the platform.
Required profile
- Genuinely cares about delivering accurate solutions for customers.
- Curious and proactive when something doesn’t add up.
- Comfortable working fully remotely across Canada or the U.S.
Required skills
What we offer
- Base salary of CA$51,750 per year plus a CA$5,000 bonus.
- Fully remote work arrangement.
- Company‑wide bonus program and investment in professional growth.
- Culture focused on employee financial wellness and impact.
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