Customer Care Representative

About the role

Join Agricorp as a Customer Care Representative and be the first point of contact for Ontario farmers using government risk‑management programs. You will handle inquiries, enter data accurately, and support customers across multiple channels.

Key responsibilities

• Handle inbound customer inquiries via phone, email, online, fax and mail.
• Retrieve and enter program‑related information such as financial statements, tax documents, and farm reports.
• Redirect queries to appropriate internal contacts and provide peer coaching to less experienced staff.
• Perform general administrative tasks including mailings, file management, faxing and scanning.

Required profile

• Post‑secondary degree or diploma in business, agriculture or related field, or equivalent experience.
• Minimum 2 years of experience in a customer care or contact‑centre environment.
• Quality‑focused with strong attention to detail.
• Understanding of agricultural industry and government risk‑management programs is an asset.
• French language skills are an asset.

Required skills

• Strong math skills.
• Proficiency in data entry and computer applications.