Customer Care Representative – Digital Banking

About the role

Join EQ Bank’s Digital Banking team as a Customer Care Representative. You will be the first point of contact for prospective and existing customers, helping them navigate our suite of banking products and ensuring a smooth digital onboarding experience.

Key responsibilities

• Deliver exceptional service across inbound calls, chats, and other digital channels.
• Provide accurate information on EQ Bank’s products and guide customers through onboarding.
• Resolve inquiries and issues at first contact, escalating when necessary according to the complaints handling process.
• Maintain compliance with regulatory requirements, internal policies, and the Code of Conduct.
• Identify and recommend improvements to enhance customer experience and product delivery.

Required profile

• 1‑3 years of experience in a call‑center or customer‑service environment.
• Willingness to work evening shifts and weekends as scheduled.
• Strong communication skills and ability to embody EQ Bank’s values of Respect, Agility, Integrity, Service, and Empowerment.

Required skills

What we offer

• Comprehensive training program (6 weeks).
• Flexible shift options with advance scheduling.
• Opportunity to grow within a fast‑moving digital banking organization.