Customer Care Advisor – Contact Center

About the role

We are looking for a Customer Care Advisor to join our high‑performing contact centre team. You will deliver friendly, professional service to Tangerine clients across inbound, outbound and digital channels, helping them with a wide range of financial products.

Key responsibilities

• Champion a customer‑focused culture and deepen client relationships.
• Handle inbound, outbound and e‑service interactions in a fast‑paced environment.
• Build long‑term, multi‑product relationships and execute complex service transactions.
• Provide product expertise on TFSA, chequing/savings, RSP, RIF and other financial services.
• Educate clients on self‑service channels and drive first‑contact resolution.
• Support fellow agents and respond to written client inquiries.
• Identify and escalate barriers to an exceptional client experience.
• Ensure compliance with regulatory, AML/ATF, sanctions and conduct‑risk policies.
• Contribute to team objectives and an inclusive, high‑performance workplace.

Required profile

• Post‑secondary education or equivalent experience.
• Relevant experience in a financial‑services environment.
• Strong understanding of selling financial products in a customer‑centric setting.
• Proven ability to deliver exceptional customer service and retain key client relationships.

Required skills