Corporate Travel Consultant

About the role

FCM, a corporate travel management company backed by Flight Centre Travel Group, arranges domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. The role is based in Calgary, Alberta, with business hours 8:00 AM to 8:00 PM ET, Monday to Friday, on a rotating schedule of five 8-hour shifts (40-hour week). Three weeks of paid training cover contract airfares and Sabre before starting.

Key responsibilities

• Coordinate air, hotel, car and ground transportation bookings for domestic and international travel, including Canadian-specific requirements
• Build a relationship with Canadian business travelers and keep them informed of documents and health requirements for destinations
• Complete reservations accurately and on time, following company guidelines for customer service, PNRS documentation, ticketing and invoicing
• Handle ticketing, Phase IVs and exchanges/changes on complex international fares, and rerouting with minimal disruption
• Stay up to date on airline rules, regulations, tariffs and fare requirements
• Other duties as assigned

Required profile

• 2+ years of recent experience in corporate travel management
• Quality control experience and ability to handle complex itineraries and PNRs
• Excellent communication, decision-making and multitasking skills, with strong customer service focus
• Ability to work independently and make quick decisions
• Reliable, high-speed internet connection

Required skills

• In-depth familiarity with Sabre GDS for fare calculations, itinerary management and ticket issuance
• Ticketing procedures and scripting, and complex itinerary changes and exchanges
• Proficiency in travel booking systems and communication tools

What we offer

• Anticipated annual salary of $50,000 plus commission/incentives, depending on experience and location
• Paid time off, travel perks and discounts, and wellness and financial wellness programs
• Extended health, dental and vision, life, AD&D, critical illness and long-term disability insurance
• RRSP/RPP with matching, tuition reimbursement, employee share plan and group benefits
• Award nights, conferences, volunteer day and career growth opportunities