Contact Center Representative III – Loss Prevention

About the role

As the voice of TD, you’ll be passionate about understanding our customers, handling inbound calls, providing advice and recommending TD products or services. You’ll consistently deliver legendary customer service by offering the right solutions to meet each caller’s unique banking needs.

Key responsibilities

• Make people’s day by delivering friendly, knowledgeable support.
• Resolve customer inquiries at the first point of contact with empathy and efficiency.
• Consistently meet performance objectives, including survey results, quality, compliance and productivity targets.
• Participate in ongoing training and coaching to continuously grow in the role.

Required profile

• High School Diploma or equivalent.
• Exceptional communication and listening skills, with a curiosity to help customers.
• Ability to de‑escalate stressful situations with empathy, care and urgency.
• Strong multitasking ability to navigate multiple computer systems and screens accurately.
• Digital literacy across a broad range of devices (smartphones, tablets, laptops, headsets).
• Flexibility, resiliency and a positive attitude when responding to challenging situations.
• Ability to work both independently and as part of a team.
• Integrity in handling sensitive customer information in line with regulatory and compliance guidelines.