Clinic Secretary – Part-Time

About the role

We are looking for a dedicated Clinic Secretary to join our Family Health Team on a regular part‑time basis. You will provide essential administrative support to ensure smooth operation of our outpatient clinics and deliver high‑quality patient service.

Key responsibilities

• Complete administrative tasks such as chart preparation, appointment booking, and phone line management.
• Process patient referrals and schedule follow‑up appointments promptly.
• Respond to phone calls and emails professionally and efficiently.
• Provide face‑to‑face support to patients in outpatient settings.
• Assist nursing staff and physicians by triaging appointments based on patient needs.
• Coordinate on‑site and virtual appointments to maintain clinic flow.
• Participate in quality‑improvement initiatives.
• Maintain confidentiality of patient information at all times.

Required profile

• Medical office experience is essential.
• Previous experience with Electronic Medical Records (EMRs); familiarity with Telus Practice Solutions (PSS) EMR is an asset.
• Excellent written, verbal and electronic communication skills.
• Proficiency in the MS Office Suite and ability to adapt to new software.
• Sound knowledge of medical terminology.
• Strong patient service orientation.
• Experience working with multidisciplinary teams.

Required skills

• Electronic Medical Records (EMR) systems
• MS Office Suite

What we offer

• A collaborative team‑based environment
• Opportunities to showcase and develop your expertise