Client Solutions Representative

About the role

The Client Solutions Representative joins Bell Mobility’s Business Customer Service team to deliver seamless wireless experiences for corporate clients. You will handle inbound calls, activate and modify cellular services, and ensure each interaction meets Bell’s high standards of accuracy and customer‑first service.

Key responsibilities

• Answer inbound calls related to wireless services, account inquiries, and operational requests.
• Activate new cellular lines for corporate clients, validating BAN details, rate plans, device eligibility, and IoT or roaming add‑ons.
• Process service changes, suspensions, and cancellations within established SLAs.
• Document all interactions, requests, and resolutions in internal systems.
• Identify and resolve customer needs on first contact; escalate complex issues as required.
• Maintain compliance with company policies and meet productivity, quality, and service‑level targets.
• Collaborate with Sales, Operations, and Technical Support to resolve issues.
• Stay current on products, services, systems, and policies through ongoing training.

Required profile

• Strong customer‑first mindset with a focus on delivering high‑quality support.
• Excellent communication skills and professionalism on the phone.
• Ability to work accurately under defined service level agreements.

Required skills

What we offer

• Opportunity to work with Canada’s leading mobile network and innovative IoT solutions.
• Continuous learning environment with access to the latest telecom technologies.
• Supportive team culture that values professional growth and employee wellness.