Client Service Worker (Clerk R9)

About the role

The Client Service Worker (CSW) supports British Columbians seeking income and disability assistance. Working within the Service Delivery Division, CSWs handle public inquiries and provide administrative support in both in‑person and virtual service environments.

Key responsibilities

• Respond to public inquiries about income and disability services via phone, email, or in‑person.
• Provide administrative support to the work unit, including data entry and record keeping.
• Collaborate with Employment and Assistance Workers and other CSWs to ensure consistent service delivery.
• Utilise multiple computer programs to manage client information and service requests.

Required profile

• Secondary school graduation or equivalent.
• Experience delivering high‑volume client service in person, over the phone, or through virtual technologies.
• Ability to work with clients experiencing poverty, substance use, or mental health challenges.
• Willingness to demonstrate resilience, empathy, and de‑escalation techniques.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Excel.

What we offer

• Competitive salary range of $54,684.22 to $61,647.97 CAD per year.
• Full‑time, permanent positions in Nelson and Williams Lake.
• Opportunities for professional development within the BC Public Service.