Casual Help Desk Agent – Customer Support

About the role

Achēv is seeking a Casual Help Desk Agent to provide front‑line assistance on the CLBPA platform. Working under the Project Coordinator, you will support assessors and online users, ensuring timely resolution of inquiries in a fast‑paced environment.

Key responsibilities

• Provide front‑line assistance on the CLBPA Help Desk.
• Handle email correspondence and help‑desk tickets, responding within one business day.
• Refer technical issues to the IT team and maintain the help‑desk log.
• Track tickets submitted via the CLBPA platform and contribute to statistical reports.
• Follow established procedures and anticipate potential challenges.
• Undertake additional duties as assigned by the Project Coordinator.

Required profile

• Minimum Grade 12 education; post‑secondary education preferred.
• At least two years of customer‑service experience.
• Fluency in written and spoken English.
• Familiarity with the CLBPA platform or ability to learn new dashboard processes.
• Strong problem‑solving, time‑management, and multitasking abilities.
• Flexibility to work evenings and Saturdays as needed.

Required skills

• Microsoft Office suite
• Video‑conferencing tools
• Internet research
• CLBPA platform navigation

What we offer

• Competitive hourly wage of $24.74 CAD.
• Opportunity to support diverse Canadians and newcomers.
• Collaborative OneAchēv culture focused on growth and community impact.