Caseworker (Patient & Provider Support)

About the role

The Caseworker supports Cencora’s patient and provider services in Canada, handling a range of case‑management activities and telephone support for funding, access and compliance issues.

Key responsibilities

• Manage assigned projects and cases, following company processes.
• Provide telephone support to patients, healthcare professionals and funding bodies, focusing on access and funding programs.
• Administer case‑management protocols, including clinical monitoring, data collection, patient follow‑up, therapy disruption monitoring and adverse‑event reporting.
• Conduct market‑research initiatives with physicians, patients and pharmacists.
• Document all activities in program‑specific databases and participate in training sessions.
• Provide feedback on protocols, databases and inter‑departmental processes.
• Assist in training new caseworkers and report adverse events to relevant units.

Required profile

• Associate’s degree or equivalent experience.
• Minimum one year of customer‑service experience.
• Bilingual French/English is an asset.
• Strong multitasking, attention to detail, problem‑solving and communication abilities.
• Experience in the medical or pharmaceutical field is a plus.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Automated warehouse operating system