Call Dispatch Agent
Kyetech Canada Inc · Westlock
Description du poste
About the role
This full‑time position is for a Call Dispatch Agent in Westlock, AB. You will answer and direct incoming customer phone calls and dispatch emergency calls, providing excellent over‑the‑phone experiences. The role requires energetic, reliable individuals committed to customer satisfaction and quick, accurate decision‑making.
Key responsibilities
- Handle inbound and outbound calls with proper phone etiquette and professionalism.
- Meet established metrics for speed of answer and call quality.
- Assess callers' needs through open‑ended questions and guide them appropriately.
- Provide outstanding service to every caller.
- Maintain complete knowledge of procedures to ensure accurate communications.
Required profile
- High school diploma.
- Previous customer service experience (preferred).
- Clear and professional communication skills.
- Experience working on computers.
- Ability to type at least 30 wpm.
- Availability for a variety of shifts.
- Ability to sit for extended periods.
- Security clearance.
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Kyetech Canada Inc
Westlock
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