Bilingual Front Desk & Admin Assistant (Receptionist)

About the role

Sun Pharma is seeking a professional, courteous individual to serve as the first point of contact for visitors at its Mississauga office. The Bilingual Front Desk & Admin Assistant will manage the reception area, support the Canada Commercial team, and provide administrative assistance to the head of the Canada Innovative Medicine and Generics business.

Key responsibilities

• Welcome and register office guests, notify employees of visitor arrivals, and ensure proper sign‑in procedures.
• Coordinate on‑site meetings, including room bookings, catering requests, and meal arrangements.
• Handle courier services, package deliveries, and outgoing mail.
• Answer and place phone calls following customer‑service protocols.
• Maintain office correspondence, inventory of supplies, and common areas such as coffee stations and meeting rooms.
• Schedule meetings, manage calendars, and provide administrative support for the Canada IM Leader.
• Perform data entry, order entry, and fulfilment tasks using the Customer Service system.
• Assist with adverse event reporting training and handle customer complaints, routing issues to the appropriate commercial personnel.

Required profile

• Professional and courteous demeanor with strong attention to detail.
• Excellent organizational skills and ability to manage multiple priorities in a dynamic environment.
• Fluent in both English and French, capable of communicating with internal and external stakeholders.
• Team‑oriented mindset, supporting both the customer‑service team and senior business leaders.

Required skills

• Bilingual proficiency in English and French.
• Experience with Customer Service system and order entry/fulfilment platforms.
• Training in Adverse Event reporting and data‑entry processes.
• Proficiency in standard office equipment and basic administrative tools.

What we offer

• Opportunity to work within a global pharmaceutical leader.
• Collaborative environment with cross‑functional teams.
• Professional development in customer service and regulatory reporting.