Bilingual Customer Solutions Representative

About the role

We are looking for a bilingual (English/French) Customer Solutions Representative to own the end‑to‑end customer lifecycle. You will act as a trusted point of contact, resolve complex issues and collaborate with sales, logistics and accounting to ensure smooth operations and high customer satisfaction.

Key responsibilities

• Manage customer inquiries across phone, live chat and email, providing accurate and timely solutions.
• Coordinate order entry, tracking, confirmations and delivery with logistics teams.
• Handle billing, collections, returns and credit adjustments, ensuring issues are resolved efficiently.
• Partner with sales, third‑party warehouses and accounting to address high‑impact requests and operational challenges.
• Maintain detailed records of interactions and solutions in internal tracking systems.
• Identify process improvement opportunities and work with leadership to implement them.

Required profile

• Fluent in reading, writing and speaking English and French.
• 2–4 years of experience in customer‑facing roles involving order management, billing or support.
• Strong analytical and problem‑solving abilities with a proactive attitude.
• Excellent communication and relationship‑building skills.

Required skills

• Proficiency with phone, live chat and email communication tools.
• Experience using order management and customer support systems.