Baseperson I – Winter Works (Port Hawkesbury)

About the role

The Baseperson I ensures smooth communication and efficient dispatch of personnel, equipment, and materials for snow and ice control and highway maintenance across a geographic zone. You will receive and log incoming calls, provide policy information, and deliver high‑quality customer service to staff and the public.

Key responsibilities

• Monitor weather conditions and update the electronic Road Condition Reporting System (511) regularly.
• Maintain daily logs of winter maintenance activities, including equipment status, operator hours, payloads, and weather data.
• Dispatch equipment operators to appropriate plow routes and support them via radio contact and AVL technology.
• Report equipment breakdowns and initiate emergency response procedures as needed.
• Perform general base maintenance and occasional light janitorial duties.
• Cover duties of other Group I positions when qualified.

Required profile

• High school diploma plus two years of dispatch or customer‑service experience (or equivalent combination).
• Experience with heavy equipment, construction environments, and TMR/operational radio systems.
• Proficiency with Windows, internet, word processing, spreadsheets, data entry and email applications.
• Knowledge of the local geography to handle inquiries and emergency situations.
• Relevant certifications are assets (SAP, WHMIS, First Aid/CPR, Transportation of Dangerous Goods).

Required skills

• TMR operational radio systems
• AVL technology
• Windows operating system
• Spreadsheet and data‑entry applications
• SAP (asset)
• WHMIS certification
• First Aid and CPR
• Transportation of Dangerous Goods handling

What we offer

• Defined Benefit Pension Plan
• Health, dental and life insurance
• Short‑ and long‑term disability coverage
• Vacation entitlement
• Employee and Family Assistance Programs
• Career development resources and training