Assurance Learning and Development Program Manager

About the role

PwC Canada is hiring an Assurance Learning and Development (L&D) Program Manager in Toronto. The role sits in the Internal Firm Services line of service, within Business Enablement, and focuses on building quality, relevant learning initiatives that improve the PwC experience. It involves sourcing instructors, developing learning and performance improvement solutions in traditional and virtual classrooms, and consulting with other parts of the Firm so that its curriculums support PwC's strategy.

Key responsibilities

• Build and manage relationships with business stakeholders (e.g., Assurance Risk & Quality, Strategic Change, Risk Assurance Services), Human Capital, Resource Management, local offices and global teams, sharing ideas, best practices and content
• Identify learning needs and develop strategies and solutions with Program Sponsors, Subject Matter Experts and L&D colleagues
• Proactively identify and manage critical success factors and project risks, such as training needs analysis, learning objectives, target audience and instructor profiles
• Work with SMEs to develop course content using instructional design and digital learning platforms
• Develop and run implementation plans for assigned programs, covering budgeting, scheduling, communications, curriculum setup, enrollments, translation, evaluation and project management
• Manage instructor requirements, facilitate instructor skills and deliver train-the-trainer events
• Provide periodic onsite management of new programs as required
• Support L&D compliance and remediation, process improvements and automations
• Coach, manage and develop others such as L&D project specialists and shared services staff

Required profile

• Prior experience developing and delivering audit and accounting training programs
• A qualified Canadian CPA or an equivalent reciprocal or recognized designation is an asset
• Ability to manage and prioritize multiple projects under tight deadlines
• Understanding of adult learning theory and instructional design

Required skills

• Consulting skills for communication and stakeholder collaboration
• Project management, problem-solving and interpersonal skills
• Understanding of business strategy and how it translates into L&D priorities
• Supervisory and facilitation skills

The salary range is $84,800 - $134,800, based on skills, experience, qualifications and location. Variable incentive pay may be available to eligible employees.