Associate Account Manager – Vancouver

About the role

Fresha is an AI‑powered operating system for the global beauty, wellness and self‑care industry. As an Associate Account Manager you will own the onboarding and ongoing management of a curated portfolio of partner businesses, helping them launch on the platform and achieve long‑term success.

Key responsibilities

• Own all pre‑scoping and go‑live activities to launch partners onto the Fresha platform.
• Balance a 50/50 split between project‑management (onboarding) and ongoing account management.
• Build long‑term relationships through regular contact and quarterly business reviews.
• Focus on customer success, helping partners maximize the full value of Fresha to drive monetisation and retention.
• Maintain a consistent contact strategy to reduce churn and keep partners engaged post‑onboarding.
• Collaborate with commercial, marketing, product and other internal teams to ensure a seamless transition from sale to successful go‑live.

Required profile

• 2+ years of experience in Account Management, Implementation, or Customer Success, with a strong emphasis on onboarding and project management.
• Proven ability to manage multiple projects simultaneously and deliver results autonomously.

Required skills