Assistant Guest Service Manager

About the role

The Assistant Guest Service Manager will support the Guest Service Manager in delivering exceptional hospitality experiences at Naturally Pacific Resort. This hands‑on leader will oversee daily guest interactions, from arrival to departure, ensuring every guest feels welcomed and valued.

Key responsibilities

• Implement and enforce policies and procedures for Guest Service operations.
• Supervise and motivate the Guest Service team, providing coaching and feedback.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Train staff on service standards, check‑in/check‑out processes, and concierge recommendations.
• Coordinate schedules, payroll records, and inventory management.
• Collaborate with department managers to ensure seamless resort operations.
• Oversee valet operations, ensuring safety and guest satisfaction.
• Participate in recruitment, hiring, and performance reviews for the Guest Service team.

Required profile

• Minimum 1 year in a management or leadership role.
• At least 5 years of guest service experience.
• Minimum 2 years of hospitality industry experience.
• Strong attention to detail and a passion for delivering memorable guest experiences.

Required skills