Appointments Clerk – Medical Imaging (Full‑Time)

About the role

The Appointments Clerk supports the medical imaging department by coordinating patient schedules and providing front‑desk support. This full‑time position ensures smooth patient flow and accurate record‑keeping for a variety of imaging procedures.

Key responsibilities

• Schedule patients for diverse medical imaging exams.
• Handle telephone and reception duties at primary public and workroom locations.
• Greet, receive, instruct, and direct patients, relatives, visitors, and hospital staff.
• Collect patient demographics and billing information (OHN or third‑party) as required.
• Follow up with scheduling contacts, nursing staff, physicians, and others to resolve missing information or scheduling errors.
• Assist designated personnel with verbal or STAT result requests.
• File, sort, and fax reports as needed.
• Enter data into relevant information systems.
• Perform other clerical duties as required.

Required profile

• OSSGD or equivalent certification recognized by the Ontario Ministry of Education.
• Post‑secondary job‑related coursework and recent related experience preferred.
• Understanding of medical implications related to scheduling procedures and exams.
• Typing speed of at least 40 net w.p.m. with ≤5% error rate or 106 net keystrokes per minute.
• Familiarity with medical and radiology terminology is an asset.
• Strong organizational and time‑management abilities.
• Excellent interpersonal and communication skills.
• Flexibility and a commitment to outstanding customer service.

Required skills

• Typing
• Data entry