Administrative Assistant - Service & Warranty Specialist

About the Position

Join serviceQ as an Administrative Assistant specializing in Warranty Services, where you will play a pivotal role in ensuring the seamless execution of our service operations. You will act as a key support pillar for the warranty team, optimizing workflows and maintaining the highest standards of documentation and compliance.

Main Missions

• Manage and process service requests and warranty claims efficiently.
• Create and track work orders to ensure timely service delivery.
• Act as the first point of contact by filtering calls and managing communications.
• Maintain and update detailed reports, digital documentation, and service records.
• Oversee the management of tools, supplies, and administrative inventory.
• Contribute to the continuous improvement of warranty processes and operational workflows.
• Ensure strict adherence to safety policies and maintain online documentation integrity.
• Support various departmental projects as assigned by management.

Profile Required

• Highly organized professional with a rigorous approach to task management.
• Exceptional communication skills and a strong sense of active listening.
• Meticulous attention to detail to ensure data accuracy and compliance.
• Proven ability to work effectively within a team environment.
• Proactive mindset with a focus on process optimization.

Required Skills

• Advanced proficiency in Microsoft Office Suite (Outlook, Teams, SharePoint, Word, Excel).
• Experience with construction management software (NewStar, On-Location Warranty, SiteDocs).
• Strong administrative and clerical expertise.
• Effective workflow and documentation management.