Administrative Assistant – Retail & Restaurant Operations

About the role

The Administrative Assistant will support daily operations at Crackpot Café, a busy retail and restaurant environment in Québec. You will act as a central hub for information flow, ensuring smooth communication between staff, management, and external partners.

Key responsibilities

• Coordinate information flow, schedule appointments and manage mail and electronic enquiries.
• Supervise and motivate a team of 11‑15 staff members, handling training, performance evaluation and daily operational control.
• Maintain office procedures, filing systems and inventory of supplies.
• Prepare reports, compile data and advise senior management on operational matters.
• Provide customer service, greet visitors and liaise with management, union officials and HR consultants.

Required profile

• 2‑3 years of relevant experience in a retail or restaurant setting.
• Strong multitasking ability, excellent oral and written communication, and a client‑focused mindset.
• Organized, reliable, adaptable and able to work under pressure with tight deadlines.

Required skills

• Google Docs
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Database software
• Email (electronic mail)

What we offer

• Free parking on site.
• Learning and training paid by the employer.
• On‑site amenities and recreation activities.