Account Representative – Sales & Client Management

About the role

The Account Representative will build long‑term, trusting relationships with Aurum’s customers, focusing on growing business within the commercial and construction sectors. Reporting to the Sales Manager, you will act as the primary liaison between clients and internal teams to ensure a seamless customer experience.

Key responsibilities

• Develop and maintain strong, lasting client relationships.
• Proactively engage customers to ensure a positive experience and timely delivery of solutions.
• Identify new business opportunities with existing clients and meet sales quotas.
• Generate leads through cold calling, site visits, and networking.
• Negotiate contracts, close agreements, and maximize profitability.
• Coordinate sales plans with operations and scheduling departments.
• Maintain accurate records in Salesforce CRM.
• Monitor market trends and suggest improvements.

Required profile

• Minimum 2 years of account management or sales experience in a service/operations environment.
• Strong negotiation and communication skills.
• Ability to understand client needs and build rapport.
• Self‑motivated with a results‑driven mindset.

Required skills

• Microsoft Office
• Salesforce CRM

What we offer

• Competitive salary $60,000‑$65,000 CAD plus commission.
• Performance bonus and travel allowance.
• Health care benefits starting day one.
• Paid time off and phone/data allowances.