Account Manager

About the role

Scandinavian Building Services is seeking an Account Manager to oversee a mixed client portfolio of 23 sites across Vancouver Island. The role involves regular travel to locations such as Nanaimo, Duncan, and Tofino, with the flexibility to work from home when not on site.

Key responsibilities

• Conduct site visits to ensure compliance with safety and customer service standards.
• Build and maintain strong relationships with key clients and store managers, handling complaints promptly.
• Manage hourly cleaners, including scheduling, hiring, training, performance management, and disciplinary actions.

Required profile

• 2‑3 years experience in a supervisory or managerial position.
• Valid driver’s license in good standing.
• Strong customer service skills and excellent written and verbal English communication.
• Ambitious, enthusiastic, and able to thrive in a fast‑paced environment.
• Reliable, trustworthy, and capable of handling high‑pressure situations.

What we offer

• Recognition as one of Canada’s Best Managed Companies with a focus on excellence.
• Growth opportunities including tuition reimbursement for professional development.
• Stability and job security with a strong national presence and expansion into the US.
• Family‑first culture with family‑friendly events and a supportive team environment.