Account Manager – HORECA & Office Sales

About the role

The Account Manager will drive customer acquisition, retention and productivity for Nespresso within the Hotels, Restaurants, Cafés and Office sectors. Reporting to the Regional Sales Manager B2B, the role covers a defined territory in the Quebec region and focuses on delivering best‑in‑class service before and after sale.

Key responsibilities

• Identify and acquire new HORECA and office customers within the assigned territory.
• Maintain and grow relationships with existing customers, managing contractual coffee consumption.
• Optimize customer profitability while ensuring compliance with corporate and regional channel guidelines.
• Produce weekly and monthly sales and business KPI reports.
• Leverage market knowledge and networks to increase Nespresso’s visibility in HORECA and office channels.
• Execute the channel strategy to meet targets outlined in the Operational Plan.
• Collaborate closely with the key account team to align efforts.

Required profile

• Passionate brand ambassador with a tenacious, results‑oriented mindset.
• Proven significant sales experience in B2B environments.
• Highly organized and proactive, thriving in a dynamic, high‑energy setting.

Required skills