Account Manager – Financial Services (Toronto)

About the role

Account Manager – Financial Services. Do you want to work for a global leader in AI and technology? Are you passionate about helping financial institutions improve communication with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for you.

Key responsibilities

• Manage a book of business aligned with your experience level, with responsibility for client retention and revenue growth (with manager support and oversight).
• Identify and prospect new clients and target organizations for sales outreach.
• Present TransPerfect solutions in a consultative manner, focused on solving business challenges for financial services clients.
• Create client‑facing documents including proposals, Quarterly Business Reviews (QBRs), and other deliverables to support account success.
• Collaborate with marketing to develop case studies, blog content, and other promotional materials for TransPerfect Financial Services Canada.
• Educate clients on our capabilities, including localization technology, AI‑powered tools, multicultural marketing, and digital engagement solutions.
• Negotiate pricing, scopes of work, and timelines with new and existing clients.
• Coordinate with internal production teams to ensure timely, high‑quality delivery.
• Stay informed on trends in banking, insurance, fintech, and multilingual customer experience.

Required profile

• Interest in or experience with strategic business development, client services, or account management.
• Strong relationship‑building and communication skills.
• Proactive, entrepreneurial mindset with excellent organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving skills and a commitment to delivering exceptional service.
• Willingness to travel for client meetings and industry events as needed.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Minimum Bachelor’s degree.
• Ability to multitask, work well with diverse backgrounds, build strategic relationships, collaborate as part of a team, solve problems, and commit to a high level of service.

Required skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

What we offer

• A clearly defined path for career advancement.
• Hands‑on training across our services and technology platforms.
• Direct exposure to some of the most recognized names in financial services.
• The opportunity to contribute to a rapidly expanding Canadian market.