Account Manager – Enterprise SaaS

About the role

We are seeking an experienced Account Manager to join our partner’s team in Canada. In this quota‑carrying, consultative position you will own a portfolio of enterprise SaaS clients, driving retention, expansion and revenue growth while serving as the trusted advisor for each account.

Key responsibilities

• Own a portfolio of 100+ enterprise accounts, meeting retention, upsell and cross‑sell targets.
• Manage the full renewal lifecycle, including forecasting, negotiation, risk mitigation and contract closure.
• Identify and develop growth opportunities through consultative engagement and strategic discovery.
• Serve as the primary point of contact, building multi‑level relationships and conducting regular business reviews.
• Develop and execute account plans aligned with client objectives and long‑term growth strategies.
• Maintain accurate CRM records, pipeline visibility and forecasting updates.
• Collaborate with Customer Success, Support, Product and Marketing teams to ensure adoption and satisfaction.
• Provide market and client insights to inform product and commercial strategy.

Required profile

• 3‑5 years of experience in account management, sales or a client‑facing revenue role within SaaS or enterprise environments.
• Proven track record managing large account portfolios (100+ accounts) and achieving revenue targets.
• Experience owning renewal cycles and driving upsell or expansion revenue.
• Strong commercial acumen and ability to influence stakeholders at multiple levels.
• Excellent communication, negotiation and solution‑positioning skills.
• Highly organized with strong time‑management abilities.

Required skills

• Proficiency with CRM systems (e.g., Salesforce).