Accommodation Services Manager

About the role

The Accommodation Services Manager oversees daily operations of the hotel’s accommodation services, ensuring high standards of guest experience and efficient staff performance. This role involves policy development, budgeting, and coordination with suppliers and clients.

Key responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, hire, and supervise staff, conducting performance reviews.
• Negotiate with suppliers for materials and with clients for facility use.
• Conduct training sessions and address customer complaints or concerns.
• Prepare budgets, monitor revenues and expenses, and create marketing plans.
• Develop and implement business plans and establish work schedules.
• Monitor staff schedules and ensure compliance with health and safety standards.
• Maintain accurate records of inventory and supplies.

Required profile

• College, CEGEP or other non‑university certificate or diploma (1‑2 years).
• 1 to less than 2 years of relevant experience in hospitality operations.
• Ability to work in a fast‑paced environment, under pressure, with attention to detail.
• Physical capability to sit, stand, and walk as required.

Required skills

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS Windows