Valet Parking Supervisor (Full-Time)

About the role

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a full-time Valet Parking Supervisor. The supervisor runs the day-to-day operation of the Valet Parking Office, ensures the highest level of service to hotel guests, processes payments for valet usage and keeps strict control of the vehicles in the garage. The role reports to the Valet Parking Manager.

Key responsibilities

• Greet guests and co-workers warmly and ensure an outstanding arrival and departure experience
• Maintain balanced cash, accept responsibility for cash or credit card shortages, and complete balanced shift-end audits with cashier reports
• Delegate guest car retrievals to valet attendants and place keys and tickets in the right places
• Spot-check parked cars for damage and check off job task checklists
• Train and develop staff, hold monthly staff meetings with minutes, and follow up on Fairmont Standard compliance through audits and guest feedback
• Handle guest complaints, keep keys identified and stored securely, and track daily volume and gala function vehicles
• Provide guests with detailed parking charges and receipts, and keep entrance areas clear
• Answer questions about hotel facilities, meeting functions, dining, transport and local attractions
• Take part in fire alarm duties, respond to emergencies and coordinate with east door staff, and report suspicious behaviour to security
• Maintain adequate staffing by adjusting shifts, and administer corrective action when staff fall short of expectations

Required profile

• Strong customer service skills, pleasant and outgoing personality, and good interpersonal skills
• Able to supervise and direct others, a team player and self-starter
• Excellent command of written and spoken English
• Previous unionized supervisory experience is an asset
• University degree or college diploma in hospitality is an asset
• Flexible schedule, high attention to detail, and a valid driver's license with a clean driving record (standard and automatic) are required

Required skills

• Organization and communication skills
• Microsoft Office and email applications
• Opera Property Manager system is an asset

What we offer

• Pay of $26.10 per hour
• 50% food and beverage discount in hotel restaurants
• Employee benefit card with discounted rates at Accor properties worldwide
• Extended health benefits package
• Learning programs through the hotel's academies
• Corporate social responsibility activities such as Planet 21