Senior Customer Success Specialist

About the role

The Senior Customer Success Specialist will drive adoption, satisfaction and retention for Mastercard's Start Path Corporate Membership program. You will act as the voice of the customer, coach clients on leveraging Mastercard solutions, and ensure successful delivery of innovation products and services.

Key responsibilities

• Coach customers to maximize value from the Start Path program and related fintech solutions.
• Plan and execute discovery sessions, quarterly innovation reviews, product demos, trainings and webinars.
• Lead delivery projects, ensuring contractual objectives and on‑time delivery of platforms such as Sandbox as a Service and Fintech Scanner.
• Act as liaison between clients and product development, prioritising enhancements and customisations.
• Identify cross‑sell and up‑sell opportunities, drive license retention and support commercial goals.

Required profile

• Proven experience in customer delivery or consulting with strong client engagement.
• Data‑driven approach to defining priorities and measuring success.
• Excellent communication skills, able to present to both business and technology stakeholders.
• Strong analytical and quantitative problem‑solving abilities.

Required skills

• Advanced Microsoft Word
• Advanced Microsoft Excel
• Advanced Microsoft PowerPoint