Permanent Full‑Time Secretary – Outpatient Centralized Scheduling

About the role

Ontario Shores Centre for Mental Health Sciences is seeking an experienced secretary to join its Outpatient Centralized Scheduling team. This full‑time permanent role supports both patient‑facing and non‑patient‑facing functions, ensuring smooth scheduling and administrative support for outpatient clinics.

Key responsibilities

• Greet and register patients, book follow‑up appointments, and manage patient inquiries.
• Provide word‑processing support, including creating agendas and taking minutes for outpatient team meetings.
• Coordinate and book appointments and group sessions, manage waitlists, and maintain multiple calendars.
• Compile statistical information, maintain databases, and keep accurate attendance records for payroll.
• Cover patient‑facing duties as needed and work across all outpatient programs, including off‑site locations.

Required profile

• Completion of Grade 12 or equivalent.
• Minimum three years of secretarial experience in a hospital or medical clinic environment.
• Strong interpersonal, oral and written communication skills.
• Excellent organizational, time‑management, and problem‑solving abilities.
• Ability to work independently with minimal supervision and maintain good attendance.

Required skills

• Basic to intermediate proficiency with Microsoft Office Suite.
• Experience using Meditech 6.0 (preferred).
• Familiarity with intranet tools and scheduling software.