Junior Customer Support Representative - Fintech

A propos du poste

Join a next-generation fintech on a mission to modernize the banking experience in Canada. As a Customer Support Representative, you will play a crucial role in delivering high-quality service to our users, helping them navigate cross-border financial services with ease and confidence.

Missions principales

• Provide high-quality customer support primarily via written tickets and emails, supplemented by phone calls.
• Investigate and resolve customer inquiries thoughtfully, ensuring a deep understanding of each issue.
• Communicate clearly and guide customers toward satisfactory resolutions.
• Manage complex cases with increasing autonomy as you master our products and processes.
• Collaborate with the team to improve documentation and internal workflows.

Profil recherché

• 1 to 2 years of experience in customer support, ideally within a fast-paced startup or fintech environment.
• Proven ability to handle ambiguity and adapt to evolving products and processes.
• Strong critical thinking skills with the ability to make informed decisions within defined frameworks.
• High attention to detail, especially when handling sensitive financial information.
• A proactive mindset with a strong desire for continuous learning and improvement.

Competences requises

• Excellent written and verbal communication skills.
• Ability to explain complex financial topics in a human and accessible way.
• Strong problem-solving and analytical skills.
• Proficiency in managing digital support tools and ticketing systems.
• Resilience and autonomy in a dynamic work environment.