IT Desk Agent (Part‑Time)
Omni Hotels & Resorts · Toronto
Description du poste
About the role
The Information Technology Desk Agent supports guests and staff by handling all telephone, email and radio communications in line with Omni standards. This part‑time, on‑site position is based at the Toronto hotel and requires a professional, courteous approach.
Key responsibilities
- Answer incoming telephone calls efficiently and courteously.
- Direct calls and messages to the appropriate personnel or guests.
- Log and forward urgent issues to the relevant team via the Omni prompt response help line.
- Record and place wake‑up calls for guests.
- Send and receive emails, operate the switchboard and two‑way radio as needed.
Required profile
- Ability to work independently and remain at the workstation for the entire shift.
- Flexibility to work weekends, holidays and varying schedules.
- Customer‑service experience with strong written and verbal communication skills.
- Capability to sit for extended periods.
Required skills
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Omni Hotels & Resorts
Toronto
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