Event Sales & Services Manager

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for an Event Sales & Services Manager. The role covers the planning and servicing of events of varying size and scope for both corporate and social markets, working closely with the hotel's culinary and operations teams.

Key responsibilities

• Solicit and confirm event details with clients and disseminate information to all departments through email, directives, event orders, rooming lists and internal meetings.
• Plan creative experiences with the Executive Chef, coordinate production logistics (electrical, AV, exhibits, third parties) and create floor plans.
• Finalize event setups, obtain guarantees for food and beverage events and manage guestroom blocks and covers to keep forecasts accurate.
• Initiate billing procedures, establish client credit and receive deposits or credit applications on time.
• Yield guestrooms and meeting/event space daily using Opera Sales & Catering and the PMS, and run pre-conference and daily meetings to keep departments aligned.
• Follow the Event Sales & Services checklist, adhere to liquor and fire safety laws, and build relationships with industry clients and partners.
• Follow up after events with the Sales and Event Sales Managers to identify strengths and weaknesses and seek return business.

Required profile

• Hospitality management degree or equivalent is an asset; experience in sales, event planning and hotel operations is also an asset.
• Knowledge of food and beverage trends and the luxury hotel market.
• Excellent customer service and interpersonal skills, with proven ability to plan and execute events with attention to detail.
• Ability to sit and stand frequently, lift up to 20 lbs occasionally, climb ladders and stairs, and stay calm and courteous with guests.
• Must be legally eligible to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Working knowledge of Opera Sales & Catering and the PMS
• Microsoft Office (Word, Excel, PowerPoint) and Social Tables
• Strong written and verbal communication

What we offer

• Salary range of $70,320 - $79,110, depending on skills, experience and location.
• Free meals every shift, travel discounts at Accor hotels worldwide, free dry cleaning and custom learning programs.