Customer Support Representative (Real Estate Tech)

About the role

Lone Wolf Technologies is looking for a Customer Support Representative to join its Toronto team. You will be the first point of contact for broker customers using the Back Office product, delivering technical assistance through email, phone, and chat.

Key responsibilities

• Handle email case work for the Back Office product, with phone and chat as secondary channels.
• Log all support interactions and customer issues in the ticketing system.
• Prioritize and manage your case backlog, escalating when necessary.
• Collaborate with peers to troubleshoot, resolve issues, and share product knowledge.
• Submit and track Jira tickets for bugs or enhancements.
• Identify opportunities to improve the product and overall customer experience.

Required profile

• 2‑3 years of experience in customer support, preferably with back‑office systems.
• Strong accounting knowledge is a plus.
• Ability to communicate clearly via email and telephone.
• Proactive attitude toward conflict resolution and escalation.

Required skills

• Salesforce
• Zendesk or similar ticketing system
• Intercom
• Remote Desktop tools
• Microsoft Office Suite
• Jira
• Accounting knowledge

What we offer

• Salary range $55,000–$60,000 per year (CAD)
• Full‑time permanent position