Customer Experience Associate – 22.5 hrs/week

About the role

As a Customer Experience Associate you will be the welcoming face of our Whitby branch, helping clients achieve their financial goals. You will combine strong relationship‑building with a proactive approach to identifying needs and promoting digital banking solutions.

Key responsibilities

• Deliver exceptional, people‑centric service throughout the customer journey.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Introduce clients to mobile and self‑service banking applications.
• Build and nurture long‑lasting relationships with customers.
• Maintain a thorough understanding of branch products and services.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexibility to work a variable schedule, including part‑time hours.
• Comfortable engaging in basic sales situations.
• Eagerness to learn and succeed in a target‑driven environment.

Required skills

• Proficiency with digital banking tools and mobile applications.

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with diverse professional development options.
• Internal training to support growth and skill enhancement.
• Competitive compensation and benefits package.
• Commitment to community impact and employee recognition.