Customer Care Representative

About the role

Metergy Solutions is seeking a Customer Care Representative to join its growing team in Toronto. You will act as a subject‑matter expert, handling complex billing issues, escalations, and non‑routine service challenges for our sub‑metering customers.

Key responsibilities

• Investigate and resolve advanced billing discrepancies and customer escalations.
• Analyze service challenges using Metergy’s proprietary systems and provide accurate resolutions.
• Collaborate with internal teams to ensure timely and correct billing and data collection.
• Maintain detailed records of interactions and outcomes in the company’s CRM.
• Support continuous improvement initiatives by sharing insights from customer interactions.

Required profile

• Strong analytical mindset with the ability to interpret complex utility data.
• Excellent judgment and decision‑making skills.
• Effective communication skills, both written and verbal.
• Ability to work independently while collaborating with cross‑functional teams.

Required skills

What we offer

• Competitive hourly wage of $25 CAD.
• Opportunity to work for a market‑leading sub‑metering provider with a 45‑year track record.
• Supportive, inclusive workplace recognized as a Great Place to Work.
• Potential for growth within a rapidly expanding organization.