Business Analyst – 12-Month Contract

About the role

Our consulting client is seeking a Business Analyst on a 12‑month contract to support strategic business and technology initiatives for programs serving children, youth, families and communities. You will analyse business needs, document requirements and help deliver user‑centred solutions across a complex service and technology landscape.

Key responsibilities

• Lead and facilitate requirements‑gathering workshops with business, program and technical stakeholders.
• Analyse current‑state processes, identify gaps and opportunities, and document future‑state requirements.
• Translate business needs into delivery‑ready artefacts such as user stories, acceptance criteria, process flows, use cases and data requirements.
• Collaborate with product owners, project managers, solution architects, developers and QA teams to support solution design and delivery.
• Support business‑process improvement and service‑modernisation initiatives across the Children, Youth & Social Services portfolio.
• Assist with incident, defect, change and enhancement activities by assessing impact and clarifying scope.
• Participate in testing, user acceptance testing (UAT), release planning and business‑readiness activities.
• Develop and maintain analysis documentation, knowledge articles, process guides and stakeholder communications.

Required profile

• Minimum 5 + years of hands‑on Business Analysis experience in technology, consulting, public sector or complex service‑delivery environments.
• Strong skills in requirements gathering, process analysis and stakeholder management.
• Proven ability to create clear user stories, acceptance criteria and detailed documentation.
• Experience working with cross‑functional teams to deliver high‑quality outcomes.

Required skills